Política de envío

Shipping Policy

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Shipping Methods: We offer standard and express shipping options. Select your preference at checkout.
  • Delivery Time: Standard delivery usually takes 2-5 business days. Delivery times may vary for remote areas or during high-demand periods.
  • Order Tracking: All orders include a tracking number, sent via email once your package ships.
  • Shipping Fees: Calculated at checkout, based on location and shipping method.
  • International Shipping: [If applicable] We ship internationally. Duties and taxes may apply and are the responsibility of the customer.

Return & Exchange Policy

  • Eligibility: Returns or exchanges are accepted within 14 days of delivery, for unused and unopened products in original condition and packaging.
  • How to Return:
    1. Contact us at [support email/phone] with your order number and reason for return.
    2. We’ll provide instructions and a return shipping label if applicable.
  • Refunds:
    • Once your return is received and inspected, we’ll process your refund to the original payment method within 5 business days.
    • Shipping fees are non-refundable unless the item was damaged or incorrect.
  • Exchanges:
    • We offer exchanges for defective or damaged items. Contact us with photos and order info.
  • Non-Returnable Items:
    • Some personal care items, opened products, or perishable goods may not be eligible for return for hygiene reasons. See individual product pages for exceptions.
  • Order Issues:
    • If you receive a damaged, defective, or wrong item, notify us within 48 hours. We’ll resolve it ASAP!