FAQ

1. What is The Welcome Hub?

The Welcome Hub is your destination for curated luxury essentials—featuring the finest brands in health & wellness, luxury hospitality, and specialty coffee. We offer a seamless online experience and exceptional customer service.

2. Where do you ship?

We ship throughout [your country/region; e.g., Panama or international], so you can enjoy our curated products no matter where you are. Please check our Shipping Policy for details and exceptions.

3. How long does shipping take?

Standard shipping typically takes 2-5 business days. For remote locations or international orders, please allow extra time. You’ll receive a tracking number as soon as your order ships.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

5. What payment methods do you accept?

We accept all major credit and debit cards, plus [mention any local methods: Yappy, bank transfer, PayPal, etc.].

6. Can I change or cancel my order?

If your order hasn’t shipped yet, please contact us as soon as possible at [support email or WhatsApp]. We’ll do our best to accommodate your request.

7. What if my order arrives damaged?

If your order arrives damaged or incorrect, contact us within 48 hours with your order number and a photo of the issue. We’ll make it right!

8. How do I start a return or exchange?

You can start your return or exchange by contacting us at [support email/phone]. See our full Return Policy below for more info.

9. Are your products authentic?

Yes—every product we sell comes directly from trusted, official brand partners.

10. How can I contact The Welcome Hub?

You can reach us via our Contact Us page, by email at [support email], or through our social media channels. We’re here to help!